Welcome to Southern Serenity
If you are a new patient with our practice, this page is for you! Below are some things you need to know about your initial visit with Christina Green PMHNP or Lisa Fite PMHNP, as well as some frequently asked questions.
New Patient Information
Before Your Appointment
We request that you fill out new patient forms and provide a copy of your insurance and identification card BEFORE your appointment time. (For example, if your appointment is scheduled for 2pm, paperwork should be completed before 1:55pm.) You may download new patient forms at HERE or arrive AT LEAST 30 minutes before your appointment time to complete these forms in the office. Failure to complete forms or provide valid insurance information before your scheduled appointment will require your appointment to be cancelled.
Can't Make It?
You may reschedule your initial visit once. If you "no call, no show" your initial visit, we will not be able to reschedule you.
Reminders
Reminders for your appointment will be automatically texted 48 hours before and also 2 hours before your appointment. Replying anything other than YES or NO to reminder texts cannot be seen by our office and will result in an "unconfirmed" status in our computer system.
Insurance
Insurance information must be provided before your appointment. Any accepted HMO plans require a referral (and authorization number) from your primary care provider and must be obtained before your appointment.
Other Things to Know
Our address is 3101 Joe Ramsey Blvd, Suite 104 Greenville, TX 75401. You can see our address as well as our other contact information HERE. Our office is open Monday through Thursday from 8:30 am to 4:30 pm, closed from 12 tp 1 for lunch. No one is available to answer phones, texts, or emails on Friday, Saturday, Sunday or most major holidays. If you experience a mental health crisis, please call 911 or visit your nearest emergency department.